Delete your account

This page is for the Motive app, run by Alexander Ess. You can delete your Motive account, and the data that goes with it, in the app or by email.

In the app

1. Open Motive and go to the You tab.
2. Scroll to the bottom and tap Delete account.
3. Confirm. Your account is deleted straight away.

If you're the only admin of a society that still has members, the app asks you to make one of them an admin first. If you're the only admin of a society whose upcoming events people are signed up to, it asks you to cancel those events, which tells the people going, or to make someone else an admin.

Without the app

Email [email protected] from the uni email address you signed up with, with the subject "Delete my account". We delete the account within one month and email you when it's done. If you write from another address, we'll ask you to confirm from the uni one, so nobody else can delete your account.

What is deleted

• Your profile: name, photo or face, degree level, course and year.
• Your friends, the societies you follow and belong to, and your blocks.
• Your sign-ups, waitlist places and applications, with their answers. CVs go within the hour.
• Your notification tokens.

What is kept, and for how long

• Deleted data may stay in our provider's routine backups for up to 7 days, until they're overwritten.
• Reports about your account are kept for a year after it's deleted, so a removed person can't wipe the record by joining again.
• If we removed the account for breaking our Terms, we keep a one-way hash of its email address, so it can't be used to sign up again.
• A society only you ran stays, without you, if anyone else follows it, is on its member list or has signed up to its events, so we can give it a new admin. Otherwise it's deleted with your account.
• A society's own records that you logged (reimbursements, room bookings, marketing tasks) stay with the society, without your name.
• An attendee list a society has already exported is the society's own copy. Ask the society to delete it.

Deleting some of your data without deleting your account

In the app you can change your photo, edit your profile, leave or unfollow a society, drop out of an event and withdraw an application. Turning off the switch in Edit profile deletes your follows, memberships and sign-ups for faith, political and cultural societies. For anything else, email [email protected].

If you signed up as a guest

Guests have no account. We erase your name, email, course and year 90 days after the event. To have them deleted sooner, email [email protected] from the address you signed up with.

The privacy policy has the full detail.